Our Shop ListSupport
Questions, problems, or ideas? We read every message.
Please tell us which iPhone or iPad you use and what you were doing when it went wrong. A screenshot helps.
Common questions
How do I share a list?
On the Lists screen, swipe a list to the left and tap the green share button. Choose how to invite someone, for example in Messages or Mail. The people you invite need the app and an Apple ID.
Can everyone change a shared list?
Yes. People you invite can add items, check them off, and complete the list.
Does it work without an internet connection?
Yes. Your changes are saved on your device and sent when you are back online. Other people see them once that happens.
How do notifications work, and how do I turn them off?
When someone changes a shared list, you get one short summary a little later, not one for every tap. To stop them for a single list, swipe the list, tap the blue info button, and turn off notifications there. You can also change them in the iOS Settings app, under Notifications, then Our Shop List.
What does Pro add, and what does it cost?
Pro lets you scan barcodes, add photos and descriptions to items, use the Items tab, share as many lists as you like, and keep your full shopping history. The free app includes one shared list and the last 30 days of history. The price is shown in the app, in your own currency, before you subscribe.
How do I manage or cancel my subscription?
Open the iOS Settings app, tap your name, then tap Subscriptions, and choose Our Shop List Pro. Apple handles billing, so cancelling there takes effect at the end of the period you have paid for.
I subscribed, but Pro features are missing
On the Lists screen, tap the sparkles button at the top, then tap Restore Purchases. Make sure you are signed in to the same Apple ID you used to subscribe.
Who can see the photos I add?
Everyone on that shared list can see the photos and descriptions you add to its items, whether or not they have Pro. Only people with Pro can add or change them.
What happens when I scan a barcode?
The first time you scan a barcode, the app asks what the item is, remembers it, and adds it to your list. After that, scanning the same barcode adds the item at once. Scanning it again adds one more.
How do I delete my information?
Your lists, photos and barcodes are stored in your own iCloud account. You can delete a list in the app, or manage your iCloud storage in the iOS Settings app. For the small amount of information our notification service keeps, email us and we will delete it. The privacy policy explains what that is.